Our Offerings.
We help our clients understand customers and plan for service and experience delivery; we create innovative experiences that bring those services to life; and we build relationships that drive loyalty and growth.
We’re experts at:
Strategy & Innovation.
We envision & plan future service & experience innovations.
- Training & Workshops
- Qualitative & Quantitative Research
- Insight Development
- Idea Generation
- Prototypes & POCs
- Planning & Implementation
Service Design.
We architect & enable services & complex customer journeys.
- Service Audits
- Personas & Journey Maps
- Service & Process Maps
- Service Design, Prototype & Testing
- Service Blueprints, Roadmaps & Implementation Plans
Experience Design.
We design & develop digital products & experiences.
- User Research & Personas
- Experience Design & Prototyping
- Creative & Brand Development
- Web & Mobile Experiences
- Application Engineering & Development
- Testing & Validation
Marketing & Content.
We plan & implement marketing strategies & platforms.
- Social Media Planning
- Community & Campaign Management
- Organic & Paid Search
- Social & Inbound Marketing Platform Implementation
- Content Strategy & Development
We are a consortium of industry leading:
Strategists.
Researchers.
Interaction Designers.
Usability Experts.
Visual Designers.
Creatives.
Marketers.
Product Designers.
Engineers.
We Are.
Intelligent & Experienced.
We are super smart. We understand people, technology, and business and we’re unsurpassed in the processes and methods to deliver innovation and breakthrough experiences.
Empathic & Human-Centered.
We are passionate about making a difference and we know business success comes from putting people at the center of all we do—our clients, their customers, employees, and partners.
Creative & Disruptive.
We live to innovate and disrupt. We question everything. Nothing is safe. In the end evidence and measurement rule.
Collaborative & Multidisciplinary.
We are great partners. We believe collaboration, co-creation and multidisciplinary perspectives are critical to innovation.
Iterative & Agile.
We believe talk is cheap. We are makers. We make things and test them with people. We learn, adjust and repeat until we get it right.
Challis Hodge
Founder & CEO
Challis crafted his design philosophy during ten years of multidisciplinary studies that included psychology, engineering, fine art, industrial design, visual design, marketing, architecture and technology. This created the foundation for his relentless pursuit of perfection in the art and science of human-centered design.
Over nearly 3 decades Challis has delivered innovations, products, services and experiences for a long list of clients including P&G, Johnson & Johnson, Whirlpool, Chrysler, Ford, Mercedes, Intel, Xerox, IBM, USAA, AT&T, Vanguard, Fidelity, US Bank, Discover and JCPenney.
As a thought leader, and early pioneer in the field of User Experience, Challis co-founded and ran the first agency solely focused on user experience design. He went on to build and lead industry-defining practices at agencies such as razorfish and Possible Worldwide where he pioneered experience planning, research, analytics, and search; in addition to converting the agency to a customer-centered process framework.
In more recent years Challis has built and led marketing, brand, customer experience and product teams at The Nielsen Company and The Kroger Co. where he worked with the world’s leading retailers, manufacturers, CPGs and advertisers. At Neilsen he was responsible for brand and customer experience across analytics, products and platforms. At Kroger he led marketing, customer experience and product design for a division charged with commercializing innovative retail solutions globally. In addition, he was the business owner for the LEAP ad platform, built to sell in-store digital display advertising.
As an entrepreneur Challis founded, led and invested in multiple innovative startups and continues to stay engaged in the community as a mentor and advisor. As part of his passion for learning and teaching, Challis has held tenure track and adjunct teaching positions at the University of Wisconsin, Art Institute of Chicago, University of Cincinnati and Miami University in Oxford, Ohio.
Challis holds a bachelors in industrial design and a masters in design focused on human-computer interaction and advanced technologies from the University of Cincinnati College of DAAP.
Industries.
We’re industry agnostic. Our tools, expertise and fresh perspective allow us to innovate in virtually any industry. There are a few industries with particular challenges we’re quite passionate about solving. They include:
Retail.
Automotive.
Consumer.
Financial Services.
Healthcare.
High Tech.
Contact Us.
We love working with great people. Contact us to start the conversation!
General Inquiries
hello@collide.agency
Phone
+1.513.800.0127
Sales
sales@collide.agency
Events
events@collide.agency
Employment
hr@collide.agency
